The Hidden Power of Social Networks: Understanding How Work Really Gets Done in Organizations by Robert L. Cross
My rating: 4 of 5 stars
This book is a must read for anyone in supervision or management. It will change the way you look at your employees’ interactions and the relationships they form. There may be hidden networks that are hindering your work. Conversely, there may be hidden networks where the loss of just one person would cause the whole thing to crash like a house of cards.
I appreciated the fact that it was short and kept redundancies to a minimum. It gets to the point and gives you the tools you need to run and evaluate a social network analysis in the appendix. It is full of anecdotes rather than research and helps the manager understand without the boredom of the research.
Strongly recommend to anyone with employees working in teams.